Plusnet Contact Number: 0800 432 0200

Contact Plusnet by calling their freephone customer service number 0800 432 0200 for enquiries following an issue with your broadband internet service or with your mobile phone tariff arrangement.

Plusnet is a broadband internet provider that supplies WiFi connections to roughly a million customers in the United Kingdom. Plusnet also provides a digital television service that can be purchased along with line rental and internet in a variety of consumer packages such as their Unlimited Fibre deal. The company also provides mobile phone policies such as their Roam Like at Home SIM-only deal.


Broadband and Mobile Enquiries – 0800 432 0200

Call Plusnet on their freephone customer services contact number 0800 432 0200 for all enquiries about your broadband or mobile phone tariff. For instance, if you are a new customer then you should book an appointment for a phone line or broadband router installation. Moreover, the Plusnet advisor can detail the cost of upgrading to a fibre optic connection if you are unhappy with the current speed of your internet. However, you should first ensure that you have performed a fibre optic connectivity check to ensure that you can receive the service in your postcode. Furthermore, if you require technical support regarding a slow internet connection then you will be able to receive troubleshooting assistance over the phone. However, if your telephone service has gone down or if there is a problem with the cables connecting to your broadband box then you may have to book an appointment with a BT Openreach engineer.

If you are moving home then it is advised that you arrange for Plusnet to install broadband internet and your digital television services prior to moving to your new address. However, you may be subject to a cancellation fee if you leave your Plusnet tariff early. Plusnet broadband users may also wish to be put through to the mobile sales department 0800 328 4677 to ask whether there are any deals on a SIM-only contract so that they can have their landline and mobile service provided by the one company. You should also contact Plusnet customer services for billing support if you would like to make changes to your direct debit or query a particular charge.


About Call Costs and Opening Times

Plusnet operates a 0800 freephone contact number meaning that all calls to the helpline will be completely free of charge from both UK landlines and mobiles. Moreover, the Plusnet customer service helpline is able to be contacted 7 days a week as it is available during the opening hours of 7.30am-10pm Monday to Sunday.


Plusnet Phone Numbers

Plusnet Department UK Contact Number Opening Hours
Customer Services 0800 432 0200 7.30am-10pm Monday to Sunday
Customer Services from a Plusnet Mobile 500 7.30am-10pm Monday to Sunday
Broadband, Phone & TV Sales 0800 432 0080 8am-8pm Monday to Friday, 9am-7pm Saturday, 9am-6pm Sundays
Mobile Sales 0800 328 4677 8am-8pm Monday to Friday, 9am-7pm Saturday, 9am-6pm Sundays


Write to their Head Office

Plusnet customers also have the option of making a written complaint regarding their broadband and mobile phone services or if they believe have been overcharged in a recent bill; the postal address for customer complaints is:

Plusnet plc,
The Balance,
2 Pinfold Street,
S1 2GU,
United Kingdom.