Carphone Warehouse Contact Number: 0370 111 6565

Contact the Carphone Warehouse on their UK-wide customer service number 0370 111 6565 to discuss the cost of a new mobile phone and tariff deal or to report an issue with your current handset.

 

Profile of Carphone Warehouse

The Carphone Warehouse is a specialist mobile phone retailer that is headquartered in the United Kingdom but has over 2400 stores across Europe. For instance, the store sells the latest Android and iPhone mobile devices among a variety of tablets while also providing a popular ‘Geek Service’ that offers 24-hour technical support to its policyholders.

 

Carphone Warehouse Customer Services – 0370 111 6565

Call the UK-wide Carphone Warehouse customer service team on their national non-geographic contact number 0370 111 6565 to ask an advisor for technical support regarding a mobile phone bought from the retailer. For instance, customers can report an issue with their phone or SIM card before asking for a replacement under the terms of their warranty agreement or insurance policy. Callers should also get in touch with the Carphone Warehouse customer service to ask about their options if they are approaching the end of their contact agreement. For instance, you can discuss the possibility of upgrading your contract so that you can receive an up to date mobile phone handset or even discuss the process of becoming a SIM-only customer. Therefore it is recommended that you get in touch to discuss the cost of your preferred SIMs bundle as unlimited minutes or additional data allowances will be more expensive.

It should be noted that customers who would like to cancel their contract will be subject to a cancellation fee depending on how long they have left in their tariff arrangement. Alternatively, you may wish to update your contract to add minutes, texts and data on top of your monthly allowance and can ask a customer service advisor the cost of moving up a price band to a premium rate tariff. You can also use this number to ask how to find out your PAC number so that you can keep your phone number even if you change your mobile network.

 

Sales Helpline – 0800 049 6250

You should phone the Carphone Warehouse on their freephone sales helpline number 0800 049 6250 to contact a representative with questions about the cost of the latest Android or Apple device. You can also discuss the cost of various tariff deals or the price of a mobile handset if used with a pay as you go SIM card. This number is also useful for anyone who would like a quote on the value of their current phone if used in a part-exchange deal before making a new purchase. Moreover, it is useful to enquire about any Geek Squad warranty arrangements or insurance policies to protect your phone when getting in touch on this number.

 

Call Costs and Opening Hours

Calls to Carphone Warehouse customer services will be charged the same standard per-minute as any local call made from a UK landlines and mobiles but calls to the sales line will always be completely free of charge.

The customer service team is available to take calls from 8am-7pm Monday-Friday, 9am-6pm Saturday and 10am-5pm Sunday whereas the opening hours for the Carphone Warehouse sales team are 8am-10pm Monday-Friday and 8am-8pm on weekends.

 

Carphone Warehouse Contact Numbers

Carphone Warehouse Department UK Contact Number Opening Hours
Customer Service 0370 111 6565 8am-7pm Monday-Friday, 9am-6pm Saturday, 10am-5pm Sunday
Sales Advice 0800 049 6250 8am-10pm Monday-Friday, 8am-8pm weekends, 10am-5pm Bank Holidays
Phone Repairs 0800 276 1373 8am-8pm Monday to Saturday, 10am-5pm Sunday
Lifeline Insurance 0800 049 6193 24 hours a day, 7 days a week

 

Write to their Customer Service Centre

Finally, if you are dissatisfied with the service provided by Carphone Warehouse or if you are unhappy with the conduct of a specific member of their in-store staff then you can send a letter detailing your written complaint to the following postal address:

The Carphone Warehouse,
PO Box 375,
Southampton,
SO30 2PU,
United Kingdom.