BT Contact Number: 0843 504 7163

BT’s dedicated team of UK-based customer service assistants can be contacted by calling their business-rate phone number 0843 504 7163 or on their freephone helpline 0800 500 150.

Phone BT for free by calling their freephone telephone number 0800 500 150 or call this customer service helpline 0843 604 7163 for assistance with your landline or broadband devices as well as to get information about their television and sports subscription services. If you require technical support when signing in to your home WiFi then you should call this helpline for troubleshooting tips.

Moreover if you are an existing customer and you require technical support with your BT service or if you would like to change your account details then please consult the full list of BT helplines which is provided at the bottom of this page.

Join BT

Sign up for a BT service by calling their freephone contact number 0800 100 400 for free, where you can also check the prices on each of their broadband, landline and sports packages. You should also call this helpline if you are an existing customer who is moving home so that they can transfer your account to your new address prior to your move, thus ensuring you won’t be without your phone and internet access.

Complaints & head office – 0207 356 5000

Contact BT’s head office in London directly on the UK phone number 0207 356 5000 to make a complaint about your home broadband or landline. For example if your download speeds are regularly below what was quoted to you when you signed up to their service you can call this helpline to receive compensation.

List of BT phone numbers

 

BT Department UK Contact Number
Customer services & technical support 0800 800 150
BT’s London head office 0207 356 5000
Cancel your BT subscription 0800 783 1401
Switch to BT or change your registered address (home-mover team) 0800 100 400
Automated billing helpline 0800 433 311
BT Landline 0800 800 511
BT TV, Broadband & Email 0800 111 4567
BT Cloud 0800 500 3114
BT SmartTalk 0800 011 3845
BT ID 0800 707 6310

Write to BT

If you would prefer to make your general enquiries to BT in writing you can send letters to their dedicated customer service postal centre located in Durham by using this postal address:

BT Correspondence Centre,
Providence Row,
Durham,
DH98 1BT,
United Kingdom.